Privacy policy

Last updated: September 01, 2025

At Case Collection, your privacy matters. We only collect the information we need to process your order, improve your shopping experience, and keep our store secure. We never sell your personal data.

This policy explains what information we collect, how we use it, who we share it with, and what rights you have.

If you have any questions, you can always reach us at hello@casecollection.co.uk.

In Simple Terms

What we collect: Your contact details, shipping and billing information, payment details (processed securely), and how you interact with our site (cookies and analytics).
Why we collect it: To process your order, deliver your purchase, provide customer support, personalise your shopping experience, and keep things safe.
Who we share it with: Trusted partners like Shopify (our store platform), payment processors, shipping carriers, and analytics/marketing tools.
Your rights: You can request a copy of your data, ask us to correct or delete it, and opt out of marketing at any time.
Children: Our services are not designed for under-16s.
Worldwide customers: We follow global privacy standards and protect your data when it’s transferred internationally.

The Details

Personal Information We Collect

Depending on how you interact with our store, we may collect:

Contact details: Name, address, email, phone number.
Payment information: Card details, payment confirmations, transaction history. (Handled securely by our payment providers - we don’t store your full card details.)
Account details: If you create an account, we collect login information, preferences and saved settings.
Order history: Products you view, add to cart, wishlist, purchase, return or exchange.
Communications: Any messages you send us, including support requests.
Device & usage data: Your IP address, browser type, device info, and how you use our site.
Cookies & tracking: Small files that help us remember your preferences, understand how you shop, and show you relevant ads.

How We Collect Your Information

Directly from you when you place an order, create an account, sign up for our emails, or contact us.
Automatically when you browse our store (cookies, analytics, device information).
From trusted partners like Shopify, our payment providers, and shipping carriers.

How We Use Your Information

We use your information to:

Process and deliver orders - including payment, shipping, returns and exchanges.
Improve your experience - personalise your shopping, recommend products, and remember your preferences.
Marketing and promotions - if you’ve opted in, we’ll send product updates or show you relevant ads. You can unsubscribe anytime.
Keep things secure - protect against fraud, abuse, or misuse.
Legal compliance - meet our tax, accounting and regulatory obligations.

Who We Share Your Information With

We only share your information with trusted partners who help us run Case Collection:

Shopify - our store platform and hosting service.
Payment processors - Shopify Payments, PayPal, Stripe, Apple Pay, Google Pay.
Shipping partners - Royal Mail, UPS, DHL, Evri and similar couriers.
Marketing & analytics tools - Google Analytics, Facebook/Meta Ads, Klaviyo (email).TikTok Advertising & Data Sharing. We work with TikTok to promote our products and measure campaign performance. When you visit our website or make a purchase, certain data such as your email address, phone number, IP address and browsing activity may be shared with TikTok. This allows us to deliver relevant ads, track conversions and analyse how people interact with our brand. TikTok acts as a data processor under our instruction. The lawful basis for this processing is our legitimate interest in marketing and improving our services.
For more details, please see TikTok’s Privacy Policy. You can opt out of personalised advertising in your TikTok account settings or through your device’s privacy controls.
Legal or regulatory authorities - if required by law.

We never sell your personal data.

Cookies and Tracking

We use cookies to:

Keep items in your cart.
Remember your preferences.
Analyse site traffic and performance.
Show you relevant ads.

You can manage cookies through your browser settings, though disabling them may affect how the site works.

Data Retention

We keep your information only as long as necessary:

To complete your orders.
To meet legal/tax obligations.
To resolve disputes and enforce agreements.

When it’s no longer needed, we securely delete it.

Your Rights

Depending on where you live (UK, EU, California, etc.), you may have rights to:

Access the personal data we hold about you.
Request corrections or deletion.
Receive a copy of your data in a portable format.
Opt out of marketing communications.
Restrict or object to certain data processing.
Withdraw consent at any time (if we rely on consent).

To exercise any of these rights, contact us at hello@casecollection.co.uk.

Children’s Privacy

Our store is not intended for anyone under 16. We don’t knowingly collect children’s data. If you believe a child has provided us with their information, contact us and we’ll delete it.

International Customers

We may transfer your information outside your country. If we do, we use recognised safeguards (such as the EU Standard Contractual Clauses) to make sure your data is protected.

Updates to This Policy

We may update this policy from time to time. If we make significant changes, we’ll update the date at the top and, where required, notify you directly.

Contact Us

If you have questions about this policy or your data, email us at:

hello@casecollection.co.uk

Case Collection is the data controller for your personal information.