Terms of service

OVERVIEW

Welcome to Case Collection. The terms “we”, “us” and “our” refer to Case Collection. By visiting or purchasing from our store, you agree to the following Terms of Service. Please read them carefully.

If you do not agree with these Terms, you should not use our website or services.

1. Access and Account

You must be at least the age of majority in your country or region to use our services.
You may need to provide details such as your name, email, billing and shipping address, and payment information. You agree that all details you provide are accurate and complete.
You are responsible for keeping your account details (such as login credentials) secure.

2. Our Products

We aim to show our products as accurately as possible, but colours, textures and finishes may vary depending on your device and screen.
Product descriptions and availability may change without notice.
We may limit sales by product, region or customer at our discretion.

3. Orders

Placing an order is your offer to purchase. Orders are accepted only once payment has been processed and we confirm acceptance.
We may decline or cancel an order at our discretion. If this happens, we’ll contact you using the details you provided.
Returns, refunds and exchanges are handled according to our Return Policy.
Purchases are for personal use only and not for resale.

4. Prices and Billing

Prices are shown at checkout and may change without notice.
Prices do not include taxes, customs, shipping or handling (unless stated otherwise).
You agree to provide current and accurate payment details. By submitting payment details, you confirm you are authorised to use that method of payment.

5. Shipping and Delivery

Delivery times are estimates and not guaranteed.
Once we hand your order to the carrier, risk of loss passes to you.
We are not responsible for delays caused by carriers, customs, or events outside our control.

6. Intellectual Property

All content on our website and store - including text, graphics, logos, product images and designs - belongs to Case Collection or its licensors.
You may not copy, modify, reproduce, or exploit our content without written permission.
All trademarks, names and logos are property of their respective owners.

7. Third-Party Tools and Links

We may provide tools or links operated by third parties. These are provided “as is” without warranties.
We are not responsible for third-party content, websites or services you access through our site.

8. Relationship with Shopify

Case Collection is powered by Shopify. However, all sales and purchases are made directly with Case Collection. Shopify is not responsible for transactions between you and Case Collection.

9. Privacy

Our Privacy Policy explains how we collect, use and protect your information. By using our services, you agree to it.

10. Feedback

If you provide us with feedback, reviews or suggestions, you agree we may use it without restrictions or compensation.

11. Errors and Inaccuracies

Occasionally, there may be errors in product descriptions, pricing, promotions, or availability. We reserve the right to correct errors and update information, including after you’ve placed an order.

12. Prohibited Uses

You agree not to misuse our services. This includes using our site for unlawful purposes, infringing intellectual property, spreading malware, spamming, or attempting to disrupt our operations.

13. Termination

We may suspend or terminate your access to our services at any time if you violate these Terms.

14. Warranties and Liability

All products and services are provided “as is” and “as available,” without warranties of any kind unless expressly stated by Case Collection.
To the fullest extent allowed by law, we are not liable for indirect, incidental or consequential damages, including lost profits, data or business opportunities.

15. Indemnification

You agree to indemnify and hold Case Collection and our partners harmless from claims or damages arising from your breach of these Terms or misuse of our services.

16. Governing Law

These Terms are governed by the laws of the jurisdiction where Case Collection is headquartered (United Kingdom).

17. Changes to Terms

We may update these Terms from time to time. Updates will be posted here with the “Last Updated” date. Continued use of our services after changes means you accept the new Terms.

18. Contact Information

Questions about these Terms should be sent to us at hello@casecollection.co.uk.